SOFTWARE SUPPORT

Information Technology Services provides software support to students, faculty, and staff. The levels of support range from full support for standard software used campus-wide, to limited support for software that is not widely used or is being phased out.

If you need help using any standard software package, please start by checking TARA, our technical documentation website.  TARA is an online collection of user guides and frequently-asked questions that are updated frequently to reflect any changes in our standard software.

If you still have questions, please call the IT Service Center at ext. 4ITS (4487), send a message to 4its@smith.edu, or stop by the Service Center in 203 Stoddard Hall during college business hours. You can reach the IT Service Center from off-campus by dialing 413-585-4487.


Support for Educational Courseware

The Educational Technology Services (ETS) group provides limited support for courseware used by students and faculty in college courses. ETS, with support from the Systems and Network Services group, installs and maintains courseware on resource center file servers. ETS staff members will also help faculty members find and evaluate software for teaching and research, and assist in putting together software requests.

Before purchasing software and incorporating it into a course, please contact the Assistant Director of ETS to determine whether ITS can support your application.

Note that we are currently building a database of the academic software available on campus and the sites where it can be accessed.  We will provide a link to the resulting list as soon as it is completed.  See the ETS web site for information about related educational services and projects.


Support for Administrative Software

The Administrative Technology Services (ATS) group assists administrative departments with the selection and acquistion of software applications designed to perform specific business functions. ATS will provide on-going support for applications that it has approved. ATS will also assist departments with the development of applications when a suitable off-the-shelf application cannot be found.