IT Service Center

The IT Service Center in Stoddard 203 provides telephone, email, and walk-in support for Smith students, faculty, and staff. The technical support analysts in the IT Service Center help users resolve problems with Smith-standard software and web-based services, email, printing, and OneCards. The ITSC also provides support for computers, local and network printers, telephones and the Smith network.

Contacting the IT Service Center
IT Service Center hours
Reporting problems when the IT Service Center is closed

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TO CONTACT THE ITSC:

• Call x4487 (4ITS) on campus, 413-585-4487 off campus. If the Service Center is closed, leave a voicemail message, and we will respond the next business day.
  
  
• Send email to ithelp@smith.edu anytime, and we will respond the next business day. Be sure to describe your problem and include any steps you've already taken to resolve it, whether you're using a Mac or PC, and the best way to contact you.
  
  
• Visit us in Stoddard Hall 203 (next to the Computer Store on the 2nd floor) during open hours.
  

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IT SERVICE CENTER HOURS

Please visit the ITS Contact Us page for current hours.

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WHEN THE IT SERVICE CENTER IS CLOSED

To report an ITS service outage when the ITSC is closed, please call 413-585-2490 to be connected to Campus Police, who will ask you for more information.

To report a non-emergency computer problem when the ITSC is closed:

• Send an email message describing your problem to ithelp@smith.edu. Be sure to include any steps you've already taken to try to resolve it, whether you're using a Mac or a PC, and the best way to contact you.
  
  
• Call x4487 (413-585-4487 off campus) and leave a voicemail message.

In either case, we will respond to your message the next business day.

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