COMPUTER REPAIR

The IT Service Center group repairs all college-owned computer equipment. IT Service Center technicians also repair or arrange for warranty service for qualifying equipment purchased by Smith students, faculty, and staff through the Smith College Computer Store, including:

• Dell computers
• Apple Macintosh computers
  

To obtain service for college-owned equipment, call the IT Service Center at extension 4487 during college business hours. The IT Service Center staff can help you solve many problems over the phone. If this is not possible, a technician will come to your office to diagnose and solve the problem. If ITSC cannot repair your office equipment, the Desktop Technology Services group will replace it.

To obtain service for personally-owned computers purchased at the Smith Computer Store, call the IT Service Center at extension 4487 during college business hours, and they will transfer your call to a technician. If the ITSC staff can't solve your problem over the phone, they can usually isolate the problem to one of the major components of your system and arrange a time for you to drop off the appropriate unit.

Most repairs and replacements are made within a day or two, and nearly all are made within two weeks. Service for your own equipment is billed at a discounted rate for time and materials; a technician can estimate your cost after diagnosing the problem.

Off-Campus Users: If you are away from campus and have a problem with a desktop or laptop computer you purchased from the Smith Computer Store, please follow the instructions below. Dell owners: Call 1-800-274-7799 to arrange for a Dell technician to come to your location to repair the computer. Mac owners: You can take your computer to any Apple Store or authorized Apple repair shop. If there are none near you, call 1-800-800-2775 and Apple will send you a box you can use to ship the computer to them for repair.

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