1. Dial 413-585-6960
2. Press #
3. Enter your 4-digit extension
4. Enter the default password: 159357
5. Follow the prompts to set up your personal password and greetings

From your campus phone:

1. Press the MESSAGE button
2. Press #
3. Enter your 4-digit extension
4. Enter your password

From another phone:

1. Dial 413-585-6960
2. Press #
3. Enter your 4-digit extension
4. Enter your password

1. Go to the following link: Avaya Voicemail Password Reset
2. Enter your e-mail address in the first field
3. Select the Reset Voicemail Password radial button
4. Complete the Captcha and select Send a Request
5. You will receive an e-mail from the 9998@voicemail.ad.smith.edu address, the subject line will be Voicemail Password Reset Confirmation
6. Follow the link to complete the steps to update your password

1. Log in to your mailbox
2. From the Main Menu, press 4 for Mailbox options
3. For Greeting options, press 1
4. To change your name, press 6

1. Log in to your mailbox
2. From the Main Menu, press 4 for Mailbox options
3. For Greeting options, press 1
4. To change your personal greeting, press 1

To record your extended absence (vacation) greeting:

1. Log in to your mailbox
2. From the Main Menu, press 4 for Mailbox options
3. For Greeting options, press 1
4. To create an extended absence greeting, press 2

• To record a new greeting, press 2
• To review the existing greeting, press 1

To activate your extended absence (vacation) greeting:

1. Log in to your mailbox, or if logged, press * to return to the Main Menu
2. From the Main Menu, press 4 for Mailbox options
3. For Location options, press 3
4. For Extended Absence, press 6

    You will be prompted on whether to allow callers to leave a message:

• To allow callers to leave messages, press 1
• To block callers from leaving messages, press 2
• If no selection is made, callers will be able to leave messages.

When you activate an Extended Absence greeting, you have the option to block callers from leaving messages. To activate this feature, see the instructions under Record and Activate Your Extended Absence (Vacation) Greeting

1. Log into your mailbox
2. From the Main Menu, press 1 to listen to messages.

Options while listening to message:

Key Press
1	Go back 5 seconds
2	Pause for 5 seconds
3	Fast forward 5 seconds

Options during and after message playback:

Key Press
4	Replay message
5	Listen to time and date information
6	Send a copy to someone else
7	Delete the message (goes to deleted folder)
9	Save the message in the archive
#	Skip to the next message
*	Exit message review

Individual's voice mailboxes on the Smith College telephone system are configured to send a copy of each voicemail message to the extension holder’s campus email account. Listening to or deleting the message in email will automatically sync with the voicemail system and mark the message as “read” and/or delete it, based on the action taken in email. If you are not receiving copies of your voicemail messages via email or if you would like to have that feature turned off, please contact the IT Service Center at ithelp@smith.edu

While the caller is on the line:
1) Press Transfer
2) Dial 1234
3) Press Call (soft key)
4) Press Talk (soft key)
5) At the voicemail prompt, enter the mailbox number (extentsion) of the person who is to receive the voice message.
6) Press Connect to complete the transfer.