MAINTAINING STAFF & FACULTY PRINTERS
Printer service and toner cartridges for all Smith-owned MFDs are provided under contract by Toshiba as of 1/1/2024.
To request toner or service for the MFDs and to recycle used toner cartridges, refer to the instructions below.
Order Toner for MFD
All network printers are set up for Auto Delivery of toners (supplies should auto-ship when they are detected at 20%). You shouldn't need to order toner for an MFD network printer. However, if you do need to request toner:
- Locate the grey Toshiba label on the printer. Make a note of the Equipment ID # (a W followed by five digits). It will be near the model number of the MFD.
Note that if your printer does not have a Toshiba label or Equipment ID #, email ithelp@smith.edu for guidance. Include the type of printer, serial number, and location of this device.
- Call Toshiba at 1-800-247-4264 or email ncentralsupplies@tbs.toshiba.com and provide the Equipment ID # number found on the label.
- Waste Toner Containers still need to be ordered manually by the Smith contact.
Request Service for MFD
Note that for service on a MFD to be covered under Smith's agreement with Toshiba, a toner cartridge for that printer must have been ordered through Toshiba; otherwise your department will be billed for a Toshiba toner without it being shipped.
To request repair service on a MFD:
- Locate the grey Toshiba label on the printer. Make a note of the Equipment ID # (a W followed by five digits). It will be near the model number of the MFD.
Note that if your printer does not have a Toshiba label or Equipment ID #, email ithelp@smith.edu for guidance. Include the type of printer, serial number, and location of this device.
- Call Toshiba at 1-800-247-4264. A Toshiba representative will need the Equipment ID # found on the label.
- Alternatively, you can request service from Toshiba by emailing ncentral.service@tbs.toshiba.com.
Recycle Used Toner Cartridges - Details coming soon.
For more office-product recycling ideas, see the ITS Green Computing page and the Office of Environmental Sustainability's recycling page for faculty and staff.
